Service
Managed Services
The quiet night watch — so your systems are never alone.
Systems do not fail during office hours. The value of managed services lies in persistent presence: routine maintenance so incidents don't happen, fast response when they do, and your data always digitized, organized, ready. Ha Son takes that responsibility — long-term, under contract, with commitments.
Services provided
Infrastructure maintenance
Routine maintenance of servers, networks, power and endpoints; incident handling under response commitments.
Data digitization
Turn paper records into structured digital data — scanning, entry, classification and indexing for instant retrieval.
Database management
Administer, back up and monitor databases — your data safe, intact and ready to restore.
Long-term technical support
A technical team by your side under contract — one single point of contact for all your technology issues.
How the service runs
Assess
Inventory equipment, assess condition and risks before taking over.
Scope & SLA
Agree scope, maintenance schedule and response times in the contract.
Operate
Scheduled maintenance with a system status report after each round.
Respond
One intake channel; handling by committed priority levels.
Review
Periodic reviews with you to cut recurring incidents and propose sensible upgrades.
Commitments
Routine and on-call
Fixed-schedule maintenance plus readiness for unexpected incidents.
Contractual commitments
Scope, response times and responsibilities written in the contract — no verbal promises.
Your data stays yours
Digitized data and databases belong to you, fully handed over at contract end.
Right for
- Businesses without a dedicated IT team
- Organizations needing long-term contracted infrastructure maintenance
- Units with large paper archives to digitize
- Critical data systems needing professional backup and monitoring
Other services